
If you travel enough, you start to accumulate your own stock of personal war stories. At best, they’re stories of delays and cancellations: irritating and inconvenient at the time, harmless enough in hindsight. At worst, they’re a lot more…. let’s say “colorful”. My personal catalog of travel horrors includes an engine fire (shortly after taking off from Newark), two lightning strikes (Boston and Baghdad), and an especially memorable aborted landing (Houston). Incidents like those remind you that travel encounters with the unknown can involve a lot more than inedible food or horrible traffic..
My flight from Tokyo took off on time, but after thirteen hours in the air, followed by nearly two hours flying in circles, 28,000 feet above New York’s JFK airport, I knew it was inevitable. Right on cue, the pilot announced that snow had closed the airport and we were on our way to Washington Dulles. What I didn’t know was that the misery was only beginning. After touching down and taxiing to the gate in Washington, we stayed on the plane for two hours, fidgety and irritated, as we waited for news that JFK had re-opened. When we finally pushed back, I allowed myself a tiny glimmer of optimism, but I should have known better. We got no more than 500 yards until we pulled into a parking bay and waited a further three hours before being told that the crew had exceeded its maximum working hours. After 21 hours on the plane, it was time to abandon the flight and look for other ways of getting to New York.
After a few phone calls and a frantic taxi ride that wouldn’t have disgraced a Formula 1 driver, I made it to Union Station in time to get on the 6pm Acela Express to New York. I needn’t have rushed. Mechanical problems killed the train before it ever left the platform and we were all transferred to a different service. There couldn’t be any more problems, could there? Surely that was enough for one day, right? The weather had other ideas. After finally leaving Union Station an hour later, the new train lost all power outside Philadelphia. I eventually made it home just before midnight, 33 hours after leaving my hotel in Tokyo.
Experiences such as these happen every day to travelers and, of course, they’re especially common in winter. I learned one thing about myself during that messy and unpredictable day: I’m very patient as long as I’m kept informed about what’s happening. Starve me of information and my tetchiness soars very quickly. Travel can deprive you of control over your own circumstances. Information creates the illusion that control has been restored. So, my advice to cabin crew and all travel personnel is simple. Keep your customers informed very frequently, especially if you have nothing new to tell them. You’ll be glad you did because it will keep you safe from the wrath of grouchy control freaks like me!

Matthew, between jobs and a little down on his luck, decides to spend part of the summer with his wealthy cousin, Charlie, and Charlie’s beautiful wife, Chloe, at their idyllic country house in upstate New York. It’s an uneasy ménage. Charlie – spoiled, entitled, and self-obsessed – treats his cousin little better than the hired help, while Matthew suffers an unspoken and unrequited passion for the vague, listless Chloe. It has all the makings of a suffocating love triangle until Matthew discovers that there’s much more to Chloe than he ever expected …



